Quick answers to common questions about orders and keys.
Keys are delivered instantly after payment. Your licence key appears on the order confirmation page and is emailed to you within seconds.
We accept all major credit and debit cards through our secure checkout. Payments are encrypted end-to-end.
Digital purchases are generally final once delivery begins. Vivid may approve or refuse a discretionary request, while any mandatory consumer rights remain unaffected. See the Refund Policy or contact support if a key was not delivered or is invalid.
Your key and activation instructions are included in your order confirmation email. Follow the steps for your specific product.
Yes. All payments go through encrypted secure checkout. We never store your card details, and keys are delivered only after successful payment.
