VividVivid CheatsPremium software
View cheats

Refund Policy

Last updated: 14 August 2026

This Refund Policy applies to digital products, licence keys, software access, and related services purchased from Vivid Cheats (“Vivid”, “we”, “us”, or “our”). It forms part of our Terms of Service.

1. General rule for digital purchases

Because our products are digital and can be delivered, accessed, activated, or copied immediately, all sales are final once delivery or supply begins, except where applicable law gives you a right that cannot be excluded.

By selecting the checkout consent and placing an order, you request immediate digital delivery and acknowledge that, where the law permits, you may lose a statutory cancellation right once supply begins.

2. Vivid’s right to refuse discretionary refunds

Except where applicable law requires a refund or another remedy, Vivid may approve or refuse any refund request in its sole discretion. We may refuse a discretionary refund at any time before it has been approved, including after reviewing delivery, download, activation, usage, support, fraud, and payment records. Approval of one request does not require us to approve another request in similar circumstances.

Nothing in this policy limits a mandatory right to repair, replacement, price reduction, refund, or another remedy that cannot lawfully be waived.

3. Requests that are normally refused

Unless required by law, we normally do not refund where:

  • the key, download, or access was delivered and you changed your mind, bought the wrong product or duration, found a cheaper option, or no longer want it;
  • the key or product has been activated, redeemed, downloaded, used, shared, transferred, or exposed to another person;
  • your device, operating system, game version, settings, region, or hardware does not meet requirements disclosed before purchase;
  • you did not follow the product guide, checker, setup instructions, or reasonable troubleshooting requested by support;
  • a third-party game or platform updates, restricts, suspends, or bans an account, or changes its anti-cheat or terms;
  • a product is temporarily unavailable for maintenance, safety, or an update;
  • you used a VPN, virtual machine, unsupported software, conflicting security tool, or other environment contrary to published requirements;
  • the request concerns unused time caused by your own inactivity, device change, reinstall, lost access details, or failure to use the product; or
  • we reasonably suspect fraud, abuse, key sharing, resale, payment reversal, false information, or manipulation of evidence.

4. Problems we will investigate

Please contact support promptly if:

  • payment was taken more than once for the same intended order;
  • no key or access was delivered after you checked the order page, email address, and spam folder;
  • the delivered key is invalid before activation; or
  • the digital product does not conform to a mandatory legal requirement and reasonable repair or replacement has failed or is not possible.

Opening an investigation does not mean a refund has been approved. We may first provide delivery evidence, restore access, replace a key, repair or update the product, extend time, issue store credit, or offer another appropriate remedy.

5. How to request a review

Submit a request through our Support page using the email address on the order. Include the order identifier, product, purchase date, a clear description of the problem, steps already attempted, and any relevant screenshot or error text. Never send a complete card number, card security code, password, or private account credential.

You must cooperate with reasonable verification and troubleshooting. Missing, altered, misleading, or unverifiable information may result in a discretionary request being refused. A time limit stated by support does not remove any longer mandatory period provided by applicable law.

6. Approved refunds

A refund exists only when Vivid confirms approval in writing or the law requires it. If approved, it will normally be sent to the original payment method. Provider processing times, exchange rates, network fees, and bank delays are outside our control. Any affected licence or access may be disabled when a refund, reversal, or replacement is issued.

7. Chargebacks and payment disputes

Contact us before opening a chargeback so we have an opportunity to investigate. We may provide the payment provider with order, delivery, activation, usage, communication, and fraud-prevention evidence relevant to a dispute. A fraudulent or abusive dispute may lead to suspension or revocation of related keys and accounts. This does not prevent you from using a lawful payment-dispute or consumer-protection right.

8. Contact

For a refund review, use our Support page. Refund requests sent through unrelated channels may be delayed.