Last updated: 14 August 2026
This Refund Policy applies to digital products, licence keys, software access, and related services purchased from Vivid Cheats (“Vivid”, “we”, “us”, or “our”). It forms part of our Terms of Service.
Because our products are digital and can be delivered, accessed, activated, or copied immediately, all sales are final once delivery or supply begins, except where applicable law gives you a right that cannot be excluded.
By selecting the checkout consent and placing an order, you request immediate digital delivery and acknowledge that, where the law permits, you may lose a statutory cancellation right once supply begins.
Except where applicable law requires a refund or another remedy, Vivid may approve or refuse any refund request in its sole discretion. We may refuse a discretionary refund at any time before it has been approved, including after reviewing delivery, download, activation, usage, support, fraud, and payment records. Approval of one request does not require us to approve another request in similar circumstances.
Nothing in this policy limits a mandatory right to repair, replacement, price reduction, refund, or another remedy that cannot lawfully be waived.
Unless required by law, we normally do not refund where:
Please contact support promptly if:
Opening an investigation does not mean a refund has been approved. We may first provide delivery evidence, restore access, replace a key, repair or update the product, extend time, issue store credit, or offer another appropriate remedy.
Submit a request through our Support page using the email address on the order. Include the order identifier, product, purchase date, a clear description of the problem, steps already attempted, and any relevant screenshot or error text. Never send a complete card number, card security code, password, or private account credential.
You must cooperate with reasonable verification and troubleshooting. Missing, altered, misleading, or unverifiable information may result in a discretionary request being refused. A time limit stated by support does not remove any longer mandatory period provided by applicable law.
A refund exists only when Vivid confirms approval in writing or the law requires it. If approved, it will normally be sent to the original payment method. Provider processing times, exchange rates, network fees, and bank delays are outside our control. Any affected licence or access may be disabled when a refund, reversal, or replacement is issued.
Contact us before opening a chargeback so we have an opportunity to investigate. We may provide the payment provider with order, delivery, activation, usage, communication, and fraud-prevention evidence relevant to a dispute. A fraudulent or abusive dispute may lead to suspension or revocation of related keys and accounts. This does not prevent you from using a lawful payment-dispute or consumer-protection right.
For a refund review, use our Support page. Refund requests sent through unrelated channels may be delayed.
